Refund Policy — 90-Day Money-Back Guarantee

Last updated: August 12, 2026  |  Effective for orders placed on or after August 12, 2026. Prior versions: policy archive.

The short version

• 90 days to decide, counted from the day your order is delivered.
• You send the product back. Email us first for a return number — one message, one business day.
• You pay return postage. We charge no fee. We refund every dollar you paid us for the product.
• Opened is fine. Half full, empty, doesn't matter. You were supposed to take it.
• One order per product, per person. Subscription renewals are not covered by the guarantee — but you can skip or cancel any shipment in about thirty seconds, and if a renewal has already shipped unopened you can send it back (Section 10).
• If we got your order wrong — damaged, defective, wrong item, missing — that is not a guarantee claim. We fix it at our cost, any time inside 90 days (Section 14).
• Outside the United States: no return required (Section 17).

The rest of this page is the detail, written plainly on purpose. If anything is unclear, email performance@brookhavenfarms.net and ask before you order.

1. What the guarantee is

Our 90-Day Money-Back Guarantee is a satisfaction guarantee. If you try your first order of a Brookhaven product and you are not glad you bought it, send it back inside 90 days and we refund every dollar you paid us for that product. You pay the postage to send it back. We charge no fee of any kind.

It is a guarantee about your satisfaction with the purchase. It is not a promise of any health, performance, or laboratory outcome, and nothing here should be read as one.

We will also tell you plainly why we ask for it back. A returned bottle of a dietary supplement cannot be resold — not lawfully, not safely, not to anyone. Returns are inspected, photographed, and destroyed. Asking you to send it back recovers nothing we can sell; it is how a real 90-day guarantee stays affordable to offer, so that it stays available to people genuinely trying the product.

2. Which order is covered

The guarantee covers one order per product, per person — your first qualifying order of that product.

An order qualifies if all of the following are true:

• It was placed on brookhavensupplements.com;
• It is the first order of that product placed by you — identified by your customer account, the email address on the order, or the payment method used;
• It is not a subscription renewal (Section 10);
• It is not a second or duplicate order of a product you have already ordered; and
• It is not a reorder of a product you have already been refunded for (Section 11).

If you subscribed at checkout, your first subscription shipment is your first qualifying order. Because that bottle is a 30-day supply and the window is 90 days, you will normally have finished it before you decide — you do not need that specific bottle back. See Section 4.

If someone bought it for you as a gift, the request has to come from the person who placed and paid for the order.

3. The 90-day window, and when it starts

The window is 90 calendar days from the delivery date — the day the carrier records your package as delivered. That date is on your tracking record, and we check it ourselves. You do not have to prove anything.

If the carrier never recorded a delivery, we count from the ship date in your shipping-confirmation email plus seven calendar days, or from the date you tell us it actually arrived, whichever is later. We take your word on the arrival date.

Your request has to reach us on or before day 90. The package does not have to arrive by then — it has to be sent within the window in Section 4.

4. How a return works

1. Email us by day 90 at performance@brookhavenfarms.net with the details in Section 19.
2. We reply within one business day with a Return Authorization (RA) number and the address to send it to. We do not publish that address; it goes out with your RA number so your box can be logged against your order when it lands.
3. Write the RA number on the outside of the box and on a slip inside.
4. Ship it back, postmarked within 14 calendar days of your RA email. Use a service with tracking and send us the number. If your authorization lapses and you are still inside the original 90 days, email us and we reissue it once.
5. We inspect and refund in the same step — see Section 12.

What comes back: the bottle you have been taking — opened, half used, or empty is fine — plus any additional bottles from the order in the condition in Section 8. If you are a subscriber, you satisfy the return by sending back whichever bottle you currently have, opened or sealed, instead of the first one. We refund the amount you paid for your first shipment either way. It is one refund, not a per-shipment right; it just means you are not disqualified for having actually taken the product we sent you.

Shipping and tracking. Use a trackable service if you can. If a return is lost in transit and you send us a dated carrier receipt showing you shipped it to the address on your authorization, we refund you. If tracking shows it reached us and we cannot find it internally, that is ours to solve, not yours.

5. If you send something back without asking first

Please email first — it is one message and one business day, and the RA number is what lets us match your box to your order. A package with no RA number is not a claim we are refusing; it is a box we cannot connect to a person.

So we do this instead: unmatched returns are logged and held, never destroyed inside 180 days of the order's delivery date. We try to match the package to an order using the name, address, or packing slip inside, and we email every address we can associate with it. If we can match it to an eligible order and your request or your postmark falls inside your 90 days, we refund you exactly as if it had been authorized.

6. Who pays return shipping, and what we charge

You pay return postage. It is not reimbursed and not added to your refund. We do not issue prepaid return labels for guarantee returns.

We charge no fee. No processing fee, no restocking fee, no handling fee. The only thing that is not refunded is money that never came to us: original shipping charges. Your first order ships free, so on the covered order there is nothing there to refund.

The exception is Section 14 — if the problem is something we got wrong, we pay the return shipping or tell you not to bother sending it back.

7. Discounted and promotional orders are covered

Our subscription price is a standing discount, so nearly every order we take is a promotional order. Excluding "sale or promotional items" would leave a hole big enough to swallow the guarantee, so we do not exclude them. If you bought at a discount, you are covered on exactly the same terms as anyone else.

8. Multi-bottle orders

If your covered order contained more than one bottle:

• One bottle may be opened and used. That is the point.
• Every additional bottle comes back unopened, unused, with its factory seal intact.
• Additional bottles that arrive opened or unsealed are not refunded. The rest of the order still is.

We photograph every return on arrival — the outer box with the RA number, and each bottle's seal — and we send you those photos with your refund breakdown, so you can see exactly what we received and what we refunded.

9. Bonuses and digital items

Digital bonuses — guides, programs, downloads — cannot be returned, so we do not ask for them back and we deduct nothing for them. Access may end when the refund is issued. Keeping a digital bonus never reduces your refund and never disqualifies your claim.

We do not currently include any physical free gift with an order. If we ever do, the amount we would deduct for an unreturned one will be printed on the product page before you buy it — never invented afterward.

10. Subscriptions, renewals, and cancelling

Your first subscription shipment is covered by the guarantee (Section 2), and you satisfy the return with whichever bottle you still have (Section 4).

Renewals are not covered by the guarantee. Every renewal is a separate sale of a product you have already received, tried, and chosen to keep receiving.

You control every shipment after the first. Pause, skip, move the date, or cancel from your customer portal — the link is in every order email — or by emailing performance@brookhavenfarms.net. No phone call, no minimum term, no cancellation fee. A change you make in the portal takes effect immediately. If you send it by email, it is effective the moment we receive your email, even if we process it the next business day — so if a renewal bills in between, we refund that charge in full.

The Unopened Renewal Return. This is not part of the guarantee; it is a standing courtesy, and we publish it so you can rely on it. If a renewal has already shipped and you have not opened it, email us within 30 days of its delivery, send it back unopened, and we refund that shipment in full with no fee. Once per subscription per 12 months, most recent shipment only. You are never exposed for more than the bottle in your hand.

Three things that are not guarantee claims and are always made right in full, with no return and no fee:

• You cancelled and were charged anyway.
• You were double-charged, or billed for a shipment we never sent.
• You asked to cancel, or asked us to refund a renewal, before that shipment left our facility. We cancel the shipment and refund the charge — we had not yet sent it.

Those are billing errors and our own timing. Fixing them is not a favor and not discretionary.

Your subscription confirmation. When you start a subscription we email you a confirmation you can keep, which states the product and quantity per shipment; that your card will be charged automatically on a recurring basis until you cancel, and the amount; the date of your next charge; that there is no minimum term and no cancellation fee; that you may pause, skip, reschedule, or cancel at any time before your next charge from the link in that email or by emailing us; and that the guarantee in this policy covers your first shipment. If you did not get that email, tell us and we will resend it.

11. One refund per product, per person

The guarantee is honored once per product, per person. "Per person" means you — identified by your customer account, the email address on the order, or the payment method used.

If two people in the same household each buy their own first order, each of you is covered. We may ask one question to confirm you are different people, and we take you at your word. We look at shipping addresses only as evidence that several accounts may belong to one person, never as an automatic reason to decline a first-time buyer.

If you have been refunded for a product and order it again, that later order is not covered. You are welcome to buy it again — we just cannot underwrite the same product twice for the same person.

12. Refund method and timing

• We inspect and refund in the same step. Approved refunds are issued to your original payment method within 2 business days of the return arriving.
• We email you the day we issue it, with the arrival photos and the arithmetic line by line.
• The refund is every dollar you paid for the product that came back, minus nothing, less only additional bottles that arrived opened (Section 8). Original shipping is not included.
• Most banks post the credit within 5–10 business days after we issue it; a few take up to two billing cycles to show on a statement.
• Gift card, store credit, and buy-now-pay-later payments are refunded through the same channel, on that provider's timing.
• If a refund has not appeared 10 business days after we told you it was issued, email us your order number and we will trace it.

13. What the guarantee does not cover

• Subscription renewals and any order after your first qualifying order of a product (Sections 2 and 10) — except the Unopened Renewal Return in Section 10.
• Duplicate or additional orders of a product you have already ordered.
• Reorders of a product you have already been refunded for (Section 11).
• Requests received after day 90 (Section 3).
• Additional bottles returned opened or unsealed (Section 8).
• Original shipping charges and shipping upgrades (Section 6).
• Customs duties and import taxes — we never collect those, so we cannot refund them (Section 17).
• Purchases not made on brookhavensupplements.com (Section 15) and wholesale orders (Section 16).
• Product that has been resold, repackaged, tampered with, or that is not the product we shipped.

Two things are deliberately not on this list: discounted and promotional orders (Section 7), and product sent back before we authorized it (Section 5).

14. Damaged, defective, wrong, or missing orders

None of this is a guarantee claim, and none of the rules above about return postage, first orders, or renewals apply to it.

If a product arrives damaged, arrives with a broken seal, appears defective, is the wrong item, or does not arrive, email performance@brookhavenfarms.net as soon as you notice — any time inside your 90 days, and within 14 days of the day you discover a problem that could not reasonably have been seen at delivery, such as a sealed bottle from a multi-bottle order that you open later. Send photos of the product, the packaging, and the shipping label where relevant. We replace it at no charge or refund it in full, your choice.

A defect we caused is never charged a fee, never costs you return postage, and never counts against your one refund per product — no matter when in the 90 days you find it. Where we need it back to check a lot, we pay for that return; often we will just tell you to keep it. Lost, stolen, and damaged-in-transit packages are also covered by our Shipping Policy.

15. Purchases not made on brookhavensupplements.com

If you bought a Brookhaven product on Amazon, another marketplace, or from a retailer, that seller's return policy governs and the request goes to them. We cannot refund an order we did not take payment for and we have no access to those records. That is not us passing you around — we genuinely cannot process it.

16. Wholesale and B2B

Wholesale, retail-partner, and B2B orders are governed by a separate written agreement and this guarantee does not apply. For wholesale refund or quality questions, email performance@brookhavenfarms.net.

17. Orders shipped outside the United States

We do not ask you to send the product back. International return postage would usually cost more than the refund, and a guarantee you cannot afford to use is not a guarantee. Email us inside your 90 days, tell us you have disposed of the product, and we refund the purchase price. One refund per product, per person, same as everywhere else.

Customs duties, import taxes, and brokerage fees charged to you by your own country are not money you paid us and we cannot refund them. Please also read our Shipping Policy — you are the importer of record, and a package seized or refused by customs is not a refundable order.

18. Fraud, and what to do if we get it wrong

We may decline a request where our order records show a pattern of repeated refunds across different accounts for the same product, or where a return arrives containing product that is not what we shipped. If we decline, we will tell you which record we relied on, and we will have that conversation with you directly before we decline anything.

If a refund was denied and you think we got it wrong, reply to the denial email. We answer within one business day, and we reverse decisions we got wrong. If a refund goes sideways, come to us first — one email fixes nearly all of it, and we would rather fix it than have your bank decide it for both of us.

19. How to start a request

Email performance@brookhavenfarms.net on or before day 90 with:

• Your order number (it starts with #BH);
• The name and email address on the order;
• The shipping address it was delivered to;
• Which items you are sending back, and how many bottles are opened; and
• Optionally, why. Tell us if you want to — we read every one and it is how the product gets better. It is not required and your refund does not depend on it. We do not sit in judgment of whether you took it correctly or long enough.

Put "Refund request" and your order number in the subject line. You will hear back within one business day.

20. Effective date, and orders placed before it

This version is effective August 12, 2026 and applies to orders placed on or after August 12, 2026. Before that date, our published policy did not require you to send anything back. We changed it going forward, not backward.

A. If you ordered before August 12, 2026

The policy published when you placed your order governs it. For any order placed before August 12, 2026, for 90 days from its delivery date: you do not have to ship the product back, there is no cost to you of any kind, and you do not need to justify the request. Email us your order number and name. You do not have to argue for it and you do not need to quote this paragraph back to us — but it is here in writing so that you can. The exact prior text is in our policy archive.

B. If you had an active subscription on August 12, 2026

You did not sign up under these terms, so they do not apply to you until we have told you and you have had a full billing cycle to decide. We are emailing every affected subscriber individually.

• The prior policy — no return, no cost — governs every shipment billed to you on or before the date 30 days after we send you that notice.
• In addition, and regardless of dates, you keep one refund on the prior terms: one shipment, no return required, requested within 90 days of that shipment's delivery. Use it whenever you like; it does not expire while your subscription stays active.
• Shipments billed after your 30-day notice period are governed by this policy, and under Section 10 renewals are covered only by the Unopened Renewal Return.

You can pause, skip, or cancel at any time, and cancelling before your next billing date means you are not charged again. Nothing here depends on whether our email reached you — the 30-day period runs from the day we send it, and if you did not get it, tell us and we will restart your 30 days from that day.

C. If it is not clear which version applies

Our order records show the date and time you ordered. If your order was placed before August 12, 2026, the prior policy applies. If it was placed within 14 days after August 12, 2026, we will apply whichever of the two policies is more generous to you. There is nothing to litigate about a change we made, not you.

21. Changes to this policy, and prior versions

We may update this policy. The version published when you place your order is the version that governs that order, and the effective date at the top tells you which one that was. Changes are never applied retroactively to orders already placed.

For subscriptions, each renewal is a separate sale (see Terms of Service §9). An order is placed on the date it is billed, and each renewal is governed by the version of this policy published on that date — subject to the notice period and the retained refund in Section 20(B) if your subscription was active before August 12, 2026.

We keep every prior version, dated, at /pages/refund-policy-archive. If you want the version in effect on the day you ordered, it is there, or email us and we will send it.

22. Your legal rights

Nothing here limits any right you have under applicable consumer-protection law, and where the law requires more than this policy gives you, the law wins. This policy is part of our Terms of Service; where the two conflict on refunds, this policy controls.

23. Contact

Brookhaven Performance LLC
Johnson City, TN
Refunds & support: performance@brookhavenfarms.net

† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.